How does email forwarding work?

Bill Hero needs to receive each of your bills to perform the analysis and make recommendations for switching whenever we find annualised savings for you greater than your personal Bothered Threshold.

Our preferred and recommended approach is to set up your energy retailer account using your unique Bill Hero email forwarding address, so all your bills and account correspondence will be sent to you via the Bill Hero email forwarding system.

We provide every subscriber with two email forwarding addresses: a 'friendly' address, and a 'long form' address.

• Your friendly address will usually be based on your personal email address - eg if your personal email is Jane.Doe@gmail.com, your friendly address would be Jane.Doe@BillHero.com.au.
• Your 'long-form' address uses a unique code such as rec123456abcdef@billhero.com.au.

All messages sent to either or both of your Bill Hero email forwarding addresses will be auto-forwarded to your personal email, so you'll still receive all your bills and account correspondence, within seconds of them being sent.

All forwarded messages are sent verbatim, including the exact email content and any attachments that were present in the original email. The only difference is that we add an identifier to the original subject line, so all forwarded emails will start with:

[Forwarded via Bill Hero] -

These forwarded messages will be sent to you from a custom Bill Hero address outbound@forwarder.billhero.com.au, but the 'reply to:' address will remain the same as it was in the original email, so if you replay to a forwarded email, the reply will go straight to the originator, not to Bill Hero.

Misuse

Bill Hero never initiates any emails delivered through the email forwarding system. We only ever forward them.

Every message received by our email forwarding system that is correctly addressed to a valid Bill Hero email forwarding address will immediately be forwarded verbatim to the corresponding personal address for that subscriber.

If you or your retailer share your Bill Hero forwarding address with other senders, their messages will also be forwarded to you through this system.

It's possible that an external party could obtain your Bill Hero email forwarding address and use it to send you spam or other kinds of unwanted messages to you.

Manually uploading your bills

You can also manually send or forward your bills to uploads@billhero.com.au. Please be sure to send or forward from the same email account you used to set up your Bill Hero subscription, so that the 'from:' address you send from matches a known Bill Hero subscriber address.