A long overdue reset to the tariff reform agenda promises better outcomes for energy consumers. Plus a new report finds that retailers really do charge residential customers more than business.
Bill Hero needs your bills in order to deliver the bill monitoring and personalised comparison service.
Our preferred and recommended way is to use the Bill Hero email forwarding system, because this completely automates the bill uploads process for you.
But if you need to, you can also upload bills manually.
Here's everything you need to know about how to get your bills into the system, so Bill Hero can work its magic:
Automated bill forwarding
Our preferred and recommended approach for receiving bills on an ongoing basis is to instruct your retailer to use the unique Bill Hero email forwarding address that we provide for each subscriber.
Every message sent to your Bill Hero email forwarding address will immediately be auto-forwarded to your personal email address.
By routing retailer emails via Bill Hero, the system has visibility of each bill and will automatically analyse and compare each bill for you on every bill cycle.
Manual uploads
Manual upload via email
You can manually upload a bill for analysis anytime, by sending it as an email file attachment to Uploads@billhero.com.au.
This is usually the easiest way to get a bill into the system if you've received that bill via email. Just forward the entire email, including the attachment, to Uploads@billhero.com.au.
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Tip: Bill Hero system looks at the from: address for each email received, and tries to match it with a known subscriber email address, so please be sure to upload bills from the same email account you used to set up your Bill Hero subscription.
Manual uploads via webform
If you've taken photos or scans of a printed bill, then it may be easier to upload these via our new online web form available at https://billhero.com.au/bill-uploads. You'll find a menu item for this page in the main navigation bar for the Bill Hero website
Now you can upload your bills here!
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Tip: It's possible to perform out-of cycle and seasonal analyses by manually uploading bills to Uploads@billhero.com.au. For example, if you'd like a comparison analysis for a future time period, you can approximate this by manually uploading a bill for the equivalent period in the previous year.
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Tip: Please attach only a single bill to each email
Bill file formats
PDF bills
Bill Hero prefers the PDF bills that your retailer will send to you by as an email attachment. You can simply forward the entire bill email, including the attachment, to uploads@billhero.com.au, and our system will automatically analyse it for you.
If you have multiple PDF bills you want to be compared, be aware that by default, Bill Hero will identify and analyse the most recent bill only.
Photos or scanned paper bills
If you need to take photos or scans of a paper bill, please be sure to take good clear photos, at an easily readable resolution, and include the entire frame for every page in the bill without any cropping.
It's likely you'll have multiple images for a single bill – please keep them all together. Either attach them all to a single email, or upload them all together via the web form
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Photo or scanned paper bills usually require manual processing, and it takes up to 2 days for the data extraction process to be completed, before the comparison can be performed
There's no single 'best' energy plan that will deliver optimal pricing year round. If you want to stay on the best prices, you need to keep checking. Bill Hero does all the work for you to keep on top of it
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